Frequently Asked Questions | PhaQuron<\/title><\/p>\n<style>\n:root{\n --theme-primary:#111111;\n --theme-secondary:#4A4A4A;\n --ink:#14161d;--muted:#656b76;--line:#e6e8ed;--soft:#f6f7f9;--paper:#ffffff;\n --max:1180px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7}\na{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:var(--max);margin:0 auto;padding:46px 22px 70px}\n.mast{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(260px,.6fr);gap:34px;align-items:end;padding-bottom:26px;border-bottom:1px solid 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0}summary{cursor:pointer;list-style:none;font-weight:800;color:var(--ink);padding-right:32px;position:relative}summary::-webkit-details-marker{display:none}summary:after{content:\"+\";position:absolute;right:2px;top:-2px;color:var(--theme-primary);font-size:1.25rem}details[open] summary:after{content:\"\u2013\"}details p,details ul{margin-top:10px;max-width:820px}\n@media(max-width:820px){.faq-layout{grid-template-columns:1fr}.faq-nav{position:static;display:grid;grid-template-columns:repeat(2,1fr);gap:0 14px}.faq-nav a{font-size:.84rem}}\n<\/style>\n<p><main class=\"shell\"><\/p>\n<header class=\"mast\">\n<div>\n<div class=\"kicker\">Help center<\/div>\n<h1>Frequently Asked Questions<\/h1>\n<p>Quick answers about ordering, shipping, returns, refunds, exchanges, sizing, privacy and payment support.<\/p>\n<div class=\"accent-line\"><\/div>\n<\/div>\n<div class=\"meta-box\"><strong>Last updated<\/strong>20 October 2026<\/div>\n<\/header>\n<div class=\"info-band\">\n<div><span>Processing<\/span><strong>1\u20133 business days<\/strong><\/div>\n<div><span>Dispatch<\/span><strong>Within 3 business days<\/strong><\/div>\n<div><span>Transit<\/span><strong>7\u201315 business days<\/strong><\/div>\n<div><span>Return request<\/span><strong>14 calendar days<\/strong><\/div>\n<\/div>\n<div class=\"faq-layout\">\n<nav class=\"faq-nav\" aria-label=\"FAQ categories\">\n<a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy & Security<\/a><a href=\"#support\">Customer Support<\/a><br \/>\n<\/nav>\n<div>\n<section class=\"faq-group\" id=\"orders\">\n<h2><span>01<\/span>Orders<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<p>Orders are dispatched within <strong>3 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<p>You may request cancellation before dispatch by contacting support@phaquron.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change the delivery address?<\/summary>\n<p>You may request an address change before dispatch. Once the carrier has received the parcel, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<h2><span>02<\/span>Payments<\/h2>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<p>Card payments are processed through <strong>Stripe<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Which primary card brands are supported?<\/summary>\n<p>Visa, Mastercard, American Express, JCB, Discover and Diners Club are the primary card brands shown. Additional methods may be available where displayed on the Payment or Checkout page.<\/p>\n<\/details>\n<details>\n<summary>Do product prices include tax?<\/summary>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges, where applicable, are separate.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<h2><span>03<\/span>Shipping<\/h2>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<p>Standard shipping is <strong>6$<\/strong> when the order does not meet the free-shipping minimum. Standard shipping is free from <strong>50<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>How long is transit after dispatch?<\/summary>\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate rather than a guaranteed arrival date.<\/p>\n<\/details>\n<details>\n<summary>Is tracking provided?<\/summary>\n<p>Yes. All orders include shipment tracking. Tracking details are provided after dispatch when the tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<p>DHL, UPS, FedEx, USPS or YunExpress may be used. The carrier for a particular order may depend on destination, route and operational arrangements.<\/p>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<p>Contact support@phaquron.com. We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer a reshipment or refund.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<h2><span>04<\/span>Returns<\/h2>\n<details>\n<summary>How long do I have to request a normal return?<\/summary>\n<p>For products covered by the ordinary return policy, contact support@phaquron.com within <strong>14 calendar days after receipt<\/strong> to register the return.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping for a change-of-mind return?<\/summary>\n<p>For a normal non-defective return, the customer pays the return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping for damaged, defective, incorrect or incomplete goods?<\/summary>\n<p>Where the issue is the merchant’s responsibility, the merchant pays the applicable return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. We do not charge a restocking fee.<\/p>\n<\/details>\n<details>\n<summary>Do EU customers have a statutory withdrawal right?<\/summary>\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt without giving a reason. Mandatory statutory consumer rights remain unaffected.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<h2><span>05<\/span>Refunds<\/h2>\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed. This target does not replace any mandatory statutory refund deadline.<\/p>\n<\/details>\n<details>\n<summary>Where is the refund sent?<\/summary>\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/details>\n<details>\n<summary>Is the original standard delivery cost refunded for an EU statutory withdrawal?<\/summary>\n<p>Where required by applicable EU consumer law, the standard original delivery cost is refunded. Any extra amount paid for a more expensive delivery option may be excluded to the extent permitted by law.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<h2><span>06<\/span>Exchanges<\/h2>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<p>For a non-defective exchange such as size or preference, the customer pays both the return shipping cost and the replacement-item shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for an exchange caused by a problem with the goods?<\/summary>\n<p>For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<h2><span>07<\/span>Sizing<\/h2>\n<details>\n<summary>Which sizes are covered by the general size guide?<\/summary>\n<p>The general guide covers S, M, L, XL and XXL. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<h2><span>08<\/span>Privacy and Security<\/h2>\n<details>\n<summary>How can I contact the privacy team?<\/summary>\n<p>For privacy, cookies, consent or data-protection requests, contact privacy@phaquron.com.<\/p>\n<\/details>\n<details>\n<summary>Should I email my full card details?<\/summary>\n<p>No. Do not send your full card number, CVV\/CVC, PIN or other card security code through ordinary customer-service email.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<h2><span>09<\/span>Customer Support<\/h2>\n<details>\n<summary>How can I contact customer service?<\/summary>\n<p>For orders, shipping, returns, refunds, exchanges, sizing, payment or general support, contact support@phaquron.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Help center Frequently Asked Questions Quick answers about ordering, shipping, returns, refunds, exchanges, sizing, privacy and payment support. Last updated Processing1\u20133 business days DispatchWithin 3 business days Transit7\u201315 business days Return request14 calendar days OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy & SecurityCustomer Support 01Orders How long does order processing take? Orders are usually processed within 1\u20133 business days. When will my order be dispatched? Orders are dispatched within 3 business days. Can I cancel an order? You may request cancellation before dispatch by contacting . After dispatch, cancellation cannot be guaranteed. Can I change the delivery address? You may request an address change before dispatch. Once the carrier has received the parcel, a change cannot be guaranteed and may depend on the carrier. 02Payments Which payment processor is used? Card payments are processed through Stripe. Which primary card brands are supported? Visa, Mastercard, American Express, JCB, Discover and Diners Club are the primary card brands shown. Additional methods may be available where displayed on the Payment or Checkout page. Do product prices include tax? Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges, where applicable, are separate. 03Shipping How much is standard shipping? Standard shipping is 6 when the order does not meet the free-shipping minimum. Standard shipping is free from . How long is transit after dispatch? Estimated transit time is 7\u201315 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Is tracking provided? Yes. All orders include shipment tracking. Tracking details are provided after dispatch when the tracking data becomes available. Which carriers may be used? DHL, UPS, FedEx, USPS or YunExpress may be used. The carrier for a particular order may depend on destination, route and operational arrangements. What happens if a parcel appears lost? Contact . We review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer a reshipment or refund. 04Returns How long do I have to request a normal return? For products covered by the ordinary return policy, contact within 14 calendar days after receipt to register the return. Who pays return shipping for a change-of-mind return? For a normal non-defective return, the customer pays the return shipping cost. Who pays return shipping for damaged, defective, incorrect or incomplete goods? Where the issue is the merchant’s responsibility, the merchant pays the applicable return shipping cost. Is there a restocking fee? No. We do not charge a restocking fee. Do EU customers have a statutory withdrawal right? Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. Mandatory statutory consumer rights remain unaffected. 05Refunds How quickly are approved refunds processed? Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed. This target does not replace any mandatory statutory refund deadline. Where is the refund sent? Approved refunds are generally returned to the original payment method. Is the original standard delivery cost refunded for an EU statutory withdrawal? Where required by applicable EU consumer law, the standard original delivery cost is refunded. Any extra amount paid for a more expensive delivery option may be excluded to the extent permitted by law. 06Exchanges Are direct exchanges supported? Yes. Direct exchanges are supported. Who pays shipping for a normal exchange? For a non-defective exchange such as size or preference, the customer pays both the return shipping cost and the replacement-item shipping cost. Who pays shipping for an exchange caused by a problem with the goods? For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs. 07Sizing Which sizes are covered by the general size guide? The general guide covers S, M, L, XL and XXL. Product-specific size information shown on an individual product page takes priority. 08Privacy and Security How can I contact the privacy team? For privacy, cookies, consent or data-protection requests, contact . Should I email my full card details? No. Do not send your full card number, CVV\/CVC, PIN or other card security code through ordinary customer-service email. 09Customer Support How can I contact customer service? For orders, shipping, returns, refunds, exchanges, sizing, payment or general support, contact . 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